What to Look For in a Medical Call Center

For any doctor, hospital, urgent care center, pharmacy, or other health care organization considering the services of a medical call center, there are some factors to review. For one thing, this should be a live answering service so as patients call in they are connecting with a real person opposed to something automated. Typically, when a person phones into a medical call center, they are unnerved. Facing some type and degree of medical crisis, this individual wants someone who will listen and provide the right guidance. Therefore, it is vital that every patient call is answered within three to five rings and by a caring specialist.
Of course, training of the representative would also be a huge consideration. Sometimes, a call center will have phones manned by nurses whereas others are supported by trained professionals who have no or little medical background. However, even in this instance, these individuals go through intense training and use scripts so they know the appropriate questions to ask, which then allows them to provide the right answers.
Having a reliable representative is also imperative when using a medical call center. The people who are taking patient calls should have set protocols that are carefully followed. Not only does this provide the caller with a more professional experience, it also reduces risk of mistakes. The call taker in a medical call center should have a heart for people and take a responsible and friendly approach in the way people are treated. After all, call center staff are representatives of the doctor or hospital so they should always respond with respect.
Additionally, because of the very nature of a call center, doctors, hospitals, and other professionals considering this service might want to ask about conversations being recorded. This way, if a patient were advised to go to the emergency room after telling the call taker the problem but then refuses to go and dies, the doctor and the call center have proof for liability purposes.
The staff in a medical call center should also be HIPAA certified. This mandated course teaches people in the health care industry about security and privacy rules and regulations so as patients share personal and health information, they can feel confident that it will not be shared. Finally, any medical call center being looked into should be designed for the type of support needed. Although call centers such as this focus on medical issues, one center might focus on OB/GYN when the hiring doctor that needs the service is a heart transplant surgeon.

Affordable Health Insurance in Michigan

While group health insurance is ideal, there are several ways to obtain affordable health insurance in Michigan if you are unable to obtain it through an employer-sponsored group health insurance plan.
If you have recently become unemployed, you may be eligible for the Consolidated Omnibus Budget Reconciliation Act of 1985, or COBRA, which allows you to continue your health insurance after becoming unemployed. You may also be eligible for the services offered by the Health Insurance Portability and Accountability Act, or HIPAA. Other possible affordable health insurance options in Michigan include insurance conversion, Medicaid, Medicare, and state-sponsored health care plans which focus on low-income individuals, children, and families, or those who can not otherwise afford a health insurance policy.
Yet, if none of these options are available to you, you may have to purchase an individual health insurance plan. However, in Michigan, you can set out to purchase an affordable individual health insurance plan without having to worry about being turned down due to pre-existing health conditions you may have. The only stipulation to this is that you must purchase your individual health insurance plan with Blue Cross Blue Shield of Michigan.
Why is this stipulation worth accepting? Because it is hard for people with pre-existing health conditions to purchase individual health insurance policies. Health insurance companies sometimes refuse to sell individual health insurance policies to the people because the companies feel they are too “high-risk,” meaning, they are going to be spending a lot of money on them. This is a sad, but true, occurrence.
Do not let the prices of individual health insurance policies keep you from purchasing one, especially if you have a health condition that requires regular care, treatment, and medication. In Michigan, you can obtain affordable health insurance. Contact the Michigan Office of Financial and Insurance Services for more information about purchasing an affordable individual health insurance plan through Blue Cross Blue Shield of Michigan.